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Cloud engineering

CIO’s, Project managers & IT professionals, we understand all the challenges you face in Cloud. Here, we discuss advanced cloud problems related to Data Security, Integrations, Management, and more.

Cloud engineering

AWS reInvent 2020 Announcements And Updates

12 mins read
28 Dec, 2020

AWS is one of the leading platforms in providing next-gen cloud-based solutions. As a proud technology partner with AWS, we at Simform have successfully created various innovative and successful cloud-centric and serverless projects. In this blog, you will learn how we have used AWS Lambda, Amazon DynamoDB, EC2, and CloudFront in the past. You will also identify what we are excited about looking forward to the future based on AWS reInvent 2020 announcements and updates.

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Cloud engineering

Why You Need to Build a Virtual Call Center Software?

10 mins read
24 Nov, 2020

With the rise in cloud-based software solutions, the market of traditional call centers is also shifting towards a more modernized solution known as virtual call center software. This software helps in migrating all the traditional features like auto call distributor (ACD), smart routing, and Interactive Voice Response (IVR) to cloud-based solutions. Moreover, you can now take advantage of some advanced features like Outbound Dialer and Web-based communications that make use of VoIP and WebRTC technologies to achieve a real-time exchange.

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Cloud engineering

Automatic Call Distribution System: How to Leverage it for a Contact Center?

10 mins read
12 Nov, 2020

Businesses in the U.S. lose an estimated $62 billion every year due to bad customer experiences. The primary reason being, customers abandon brands after negative experiences. In fact, research shows that about 33% of Americans switch companies after a single instance of poor service. This constant shift of customers affects sales and brand value as a whole.

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