Working from last 10+ years into consumer and enterprise mobility, Hardik leads large scale mobility programs covering platforms, solutions, governance, standardization and best practices.

Experience engineering

React Native vs NativeScript: The Complete Comparison Explained

12 mins read
25 Nov, 2020

Due to the mobile industry’s rapid evolution, choosing the right framework between React Native vs. NativeScript is not as easy as it once was. Both frameworks have their similarities and differences in terms of functionality, development feasibility, and so on. Before settling down to choose one, you have to understand every comparison between the frameworks to ensure that the mobile app developed will have the best quality, efficiency, and fast performance at an affordable or reasonable investment cost.

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Cloud engineering

Why You Need to Build a Virtual Call Center Software?

10 mins read
24 Nov, 2020

With the rise in cloud-based software solutions, the market of traditional call centers is also shifting towards a more modernized solution known as virtual call center software. This software helps in migrating all the traditional features like auto call distributor (ACD), smart routing, and Interactive Voice Response (IVR) to cloud-based solutions. Moreover, you can now take advantage of some advanced features like Outbound Dialer and Web-based communications that make use of VoIP and WebRTC technologies to achieve a real-time exchange.

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Experience engineering

Flutter vs NativeScript: Everything You Need to Know

11 mins read
22 Nov, 2020

What would be your choice if you are in the dilemma of choosing between a framework developed by Google and a framework that functions based on JavaScript to build a native mobile application? Your decision would depend upon factors such as the architecture, testing ability, security measures, learning curves, and so much more. This article focuses on helping you decide the best framework between Flutter vs. NativeScript for your next or existing project.

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Cloud engineering

Automatic Call Distribution System: How to Leverage it for a Contact Center?

10 mins read
12 Nov, 2020

Businesses in the U.S. lose an estimated $62 billion every year due to bad customer experiences. The primary reason being, customers abandon brands after negative experiences. In fact, research shows that about 33% of Americans switch companies after a single instance of poor service. This constant shift of customers affects sales and brand value as a whole.

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Cloud engineering

On-premise vs Cloud-based Call Centers: How to Choose One?

10 mins read
11 Nov, 2020

When any business decides to address their huge customer base, their first action of agenda is to establish a call center. With the changing nature of information and technology, this decision divides business owners into two alternatives – (i) a physical call center, i.e., an on-premise call center, and (ii) a cloud-based call center. It may seem difficult for startups to incorporate modern concepts such as chatbots, cloud software, API integrations in call centers, but that’s really not the case. 

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Product Engineering

How to Estimate Custom Software Development Costs for your Projects?

9 mins read
14 Oct, 2020

Custom software has garnered more attention in recent years than off-the-shelf software. They are scalable, flexible, and offer a much more personalized experience. But, there is always confusion among CEOs and CTOs on the cost of custom software development? Here, we discuss different factors that can affect custom software development costs and the average price in the market.

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